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E-mail: E-mail Novartis Pharmaceuticals We will send a reply within 24 hours on the next business day. Response times may vary during U.S. holiday periods.   Phone: 1-888-NOW-NOVA (1-888-669-6682) Monday - Friday, 8:30am - 5:00pm EST In case of medical emergency, please contact your physician immediately. Hours of operation may vary during U.S. holidays.   Mail: Customer Interaction Center Novartis Pharmaceuticals Corporation One Health Plaza East Hanover, NJ 07936-1080 Upon receipt of your letter, we will mail a reply to you within 2 business days. Please allow for US postal service turnaround time. Response times may vary during U.S. holiday periods.